Frequently Asked Questions
Order Process
Our meal packages work on a pre-order basis. Place your order by the latest 8pm Monday and it will be delivered on the Thursday of that week or on the week you’ve chosen at checkout.
If you want to order for the first week of when your baby has arrived, we suggest to order one week after your due date. If baby comes early or later, that's no problem - just email us and we can figure out a new delivery date.
Of course not. You can love healthy nutritious healing meals and order them all to yourself.
Yes you can. We understand life with a baby is unpredictable so just email us 72 hours prior to your delivery date and we can pause your order accordingly.
If you require an actual tax invoice, please contact us via our email address hello@mamamuun.de with your order number and we can send you a digital copy over.
Subscription Plans
We have created a subscription so you can automatically receive your order each week from the start date selected. This will not only make it stress-free for your family but great postpartum planning.
The selected package will be delivered every consecutive Thursday until paused or cancelled by you.
You can cancel your subscription 7 days prior to the next delivery. Simply login to the membership area and you can manage your subscriptions from there.
An automatic payment will come off your chosen payment option every Monday for the next Thursday Delivery.
It's always best if the package can be received in person so the meals can be placed in the freezer or fridge directly. However we understand life happens so if you can't be home for one of the deliveries contact us 48 hours before the next delivery and we can let the courier know to leave your package with a trusted neighbour or at your doorstep in your absence. We cannot be responsible for your package being undelivered.
The subscription is ongoing until you cancel it. 2 weeks are minimum to sign up for the subscription.
Delivery
We ship nationwide via Messenger overnight Express. Please make sure that someone is at home on the day of delivery. Messenger will deliver between 9am - 1pm within Berlin and by 5pm throughout Germany on your selected Thursday. If you have ordered snacks or tea only, this will be shipped via normal postage and takes 1-2 working days.
Yes we do :).
We understand life with a baby is unpredictable so if you can't be home during this time, leave a note at the checkout or email us before your selected Thursday delivery and we can let the courier know to leave your package with a trusted neighbour or at your doorstep in your absence. If you did not receive your package during this time window, please contact us within 4 hours so we can locate it. We cannot be hold accountable for undelivered packages due to absence or no contact.
Because we are handling refrigerated food, we have to use Messenger Overnight Courier, where nationwide delivery costs 9,90 €. We are constantly working on keeping the delivery costs as low as possible for you. To ensure a sustainable and fast delivery throughout Germany, we unfortunately are facing high costs and hoping to lower them in the very near future.
We cool down all meals to +8 degrees before your order gets packaged food-safe and placed in thermo boxes together with cool packs to ensure the cool chain will not be interrupted during transit.
Due to past experiences we are not offering pick ups anymore. If you do however would like to pick up, please contact us and we can certainly arrange something. We will however charge a no-show fee of 9,90€ in case the package does not get picked up during the time window given.
Meals
The dishes are prepared in our local kitchen
Herzensküche, Stephanstraße 5, 12167 Berlin by our trained Chef gabby with hand-picked ingredients and a lot of attention to detail for the postpartum period.
All our meals are either vegetarian or vegan or can be made vegan upon request. If you have any concern or worry about an ingredient, please contact us or leave a not at checkout as we can custom-make your meals according to your dietary requirements.
A dish is always 2 servings for one person. But ultimately, of course, it's up to you if you would like to indulge everything by yourself or share with a loved one.
Depending on the type of dish, you either place in a water bath or pour the content out of the bag into a saucepan and heat until desired temperature. Some dishes, like the Bakes and Lasagnas, you take out of the meal trays, place in an oven-proof dish and then in the oven until desired heat.
The preparation of a complete dish never takes more than around 10 minutes. Nothing more needs to be chopped or prepared, just reheated.
Storage
Yes of course! We always recommend to freeze the main meals straight away once you have received the package to have them last even longer. Best to eat the breakfasts and treats fresh. The Super Mama Goji Energy Treats, you can freeze also.
The shelf life of the dishes varies between the individual creations, but as long as you keep them refrigerated, we guarantee a shelf life of the meals without loss of freshness of up to 4 days from delivery day. The Super Mama Goji Energy Treats last for 1 week from arrival and the Granola for up to 1 month. If meals are frozen directly after arrival, they will still fresh for up to 3 months.
Sustainability
At Mama Muun we are constantly researching and working on more sustainable ways to create less impact on the environment. That's why we offer only plant-based meals and source our ingredients regionally whenever and wherever possible, taking care of the carbon footprint of our products.
Your Mama Muun dishes come either in 100% recyclable bags or in biodegradable meal trays that are sealed with a thin film. Compared to traditional plastic trays, this saves us more than 95% plastic. We also use 100% BPA-free materials. However we are still not happy with these results and are on a constant look out for better plastic-free and recyclable options and trialing always new ways to deliver even more sustainably.
