Frequently Asked Questions

Order Process

How does Mama Muun work?

Choose from our delicious dishes, breakfasts, snacks and more. You can also put together your own custom nourishing package. With our frozen range we have made it easier for you to receive these meals all throughout the week. Now you can order at any time, store for later, plan your postpartum or enjoy the next day. We deliver between Tuesday-Friday via Overnight DPD Food Express. As soon as you receive a shipping confirmation, you will get the goods the very next business day.

Do I have to be a parent to order?

No, of course not. Maybe you're recovering from surgery or treatment. Or you just love nutritious and healing meals, and want to order them all to yourself.

Where can I find my invoice?

If you require an actual tax invoice, please contact us via our email address hello@mamamuun.de with your order number and we can send you a digital copy over.

Subscription Plans

How does the flexible subscription plan work?

We have created a subscription so you can automatically receive your order each week from the weekday selected and save 10%. This will not only make it stress-free for your family but great postpartum planning.

The selected package will be delivered every week until paused or cancelled by you.

How can I cancel my subscription?

You can cancel your subscription 2 days prior to the next delivery. Simply email us at hello@mamamuun.de.

Does the payment come out automatically?

An automatic payment will come off your chosen payment option every week.

What if I’m not home or away?

Since we deliver via DPD Food, you will receive an email from us as well as from DPD with a tracking number where you can designate a drop-off location or a neighbor who will accept your package in your absence. Please note that this must be picked up on the same day to due to the lifespan of the cool packs.

How long does the subscription go for?

The subscription is ongoing until you cancel it. 2 weeks are minimum to sign up for the subscription.

Delivery

How and when will I receive my order?

If you have chosen one of our frozen meal offerings, these will be overnight shipped via DPD Food and will arrive with you between Tuesday-Friday. Once you have received a shipment fulfilled email from us, you will receive a tracking number and the package will be arriving the next working day.

If you have ordered snacks, our books or tea only, this will be shipped via normal postage and can take up to 3-5 working days.

Do we ship nationwide?

Yes we ship all across Germany.

What happens if I am not at home at the time of delivery?

Since we deliver via DPD Food, you will receive an email from us as well as from DPD with a tracking number where you can designate a drop-off location or a neighbor who will accept your package in your absence. Please note that this must be picked up on the same day to due to the lifespan of the cool packs.

What if I buy this as a present for a loved one?

When you receive a shipping confirmation from us and DPD Food Express, please share the time window that DPD will email you with your loved one to ensure someone is home during that time.

How much does shipping cost?

Because we are handling refrigerated food, we have to use DPD Food, where nationwide delivery costs 9,90 €. We are constantly working on keeping the delivery costs as low as possible for you. To ensure a sustainable and fast delivery throughout Germany, we unfortunately are facing high costs and hoping to lower them in the very near future.

How does my food stay fresh during delivery?

All frozen items will be packaged in food-safe thermo boxes together with cool packs to ensure the cool chain will not be interrupted during transit.

Do you offer a pick-up option?

Due to past experiences we are not offering the pick up option anymore. If you would like to pick up, please contact us and we can certainly arrange something if it suits both. We will however charge a no-show fee of 9,90 € in case the package does not get picked up during the time window given.

Meals

How do you produce the meals?

The dishes are being prepared with our food provider in Hamburg and carefully designed as well as monitored by us with a lot of attention to detail for the postpartum period.

Allergies and other food intolerants

All our dishes are either vegetarian or vegan. Please see the breakdown of ingredients if each meal to see whether it will suit your dietary requirements. Since these have already been prepared, we can unfortunately not consider other allergens or dietary requirements.

How many people is one dish for?

A dish is always 2 servings for one person. But ultimately, of course, it's up to you if you would like to indulge everything by yourself or share with a loved one.

How do I prepare my food?

The meals must thaw before they can be heated. Depending on the type of dish, you either place in a water bath or pour the content out of the bag into a saucepan and heat until desired temperature. Some dishes, like the lasagnas, you take out of the meal trays, place in an oven-proof dish and then in the oven until desired heat.

How long does the preparation take?

We recommend to always defrost the frozen meals overnight. Then preparation of a complete dish never takes more than around 10-15 minutes. Nothing more needs to be chopped or prepared, just reheated.

Gift Voucher

What happens when I purchase a digital voucher?

When you purchase a digital gift voucher, you will receive a code sent via the email address you have provided at checkout. If you are gifting this to a friend, please use their email address or alternatively you can get it sent to yourself first and then forward onto them.

What happens when I purchase a printed gift voucher?

We offer beautiful printed gift voucher with an envelope that takes 2-3 days to get printed and sent via post. The 8 € charged at checkout covers the postage, the printing on the craft paper as well as the pretty envelope the voucher arrives in.

Do the gift voucher expire?

Our digital and printed voucher expire within one year. They cannot be used for cash trades or for purchasing other vouchers in our online store.

What if I didn't get my digital code via email?

Please check your email spam/junk folder as sometimes our emails may have snuck in there. If it's also not in there and you still haven't received your digital voucher code, please contact us via email or chat and we can offer assistance.

Storage

Can I freeze the meals to save for later?

If the frozen goods still arrive in a frozen state, they can be stored in the freezer again. However, sometimes the shipment may take longer than planned or due to other unforeseen circumstances, the frozen goods may not be in a completely frozen state anymore. In this case we recommend to put them in the refrigerator and consume them within the next 4 working days.

What is the use-by date of my food?

The shelf life of the dishes and products vary between the individual creations. Please see the best before label on each product for its shelf life.

Sustainability

How sustainable is Mama Muun?

At Mama Muun we are constantly researching and working on more sustainable ways to create less impact on the environment. That's why we offer only plant-based meals and source our ingredients regionally whenever and wherever possible, taking care of the carbon footprint of our products.

How much packaging do we use?

Your Mama Muun dishes come either in 100% recyclable bags or trays. We also use 100% BPA-free materials. However we are still not happy with these results and are on a constant look out for better plastic-free and recyclable options and trialing always new ways to deliver even more sustainably.

Can I recycle the packaging?

In your Mama Muun package you can
- recycle the cardboard box via the paper bin.
- add the inlay cooling fabric to the yellow bin as it is made from recycled bottles.
- recycle our meal trays and soup/ stew bags via the yellow bin.

You didn't find the answer you were looking for?

We would love to hear from you! Just send us a short message via hello@mamamuun.de and we will get back to you as soon as possible. Alternatively, you can also contact us via our integrated chat.